Your Privacy
PayMax Pty Ltd (referred to as “PayMax”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, hold, use and disclose personal information in the course of providing our invoice payment and financing services to Australian enterprises and SMEs, particularly those supplying government and public sector clients.
By using our website, platform, or services, or by providing us with your personal information, you consent to the practices described in this policy.
1. What personal information do we collect?
We may collect the following types of personal information:
- Contact details (e.g., name, business name, position/title, email address, phone number, postal address)
- Business-related information (e.g., company ABN, business address, bank account details for payments)
- Financial information (e.g., invoice details, payment references, credit assessment data where relevant)
- Identification information (e.g., for KYC/AML purposes: driver’s licence, passport, or other ID documents)
- Technical information (e.g., IP address, browser type, device information, website usage data via cookies and analytics tools)
- Any other information you voluntarily provide to us (e.g., through enquiries, support requests, or application forms)
We do not generally collect sensitive information (such as health or racial/ethnic origin data) unless it is reasonably necessary for our services and you have consented, or it is required by law.
2. How do we collect your personal information?
We collect personal information:
- Directly from you (e.g., when you submit an application, upload invoices, contact us, or register on our platform)
- From your business representatives or authorised personnel
- From third parties (e.g., your customers for verification of invoices, credit reporting agencies for risk assessment, government/public sector entities for payment confirmation, or identity verification providers)
- Automatically through our website and platform (e.g., cookies, server logs, analytics tools)
3. Why do we collect, hold, use and disclose your personal information?
We collect, hold, use and disclose personal information for the following primary purposes:
- To provide and manage our invoice financing and immediate payment services
- To assess and process applications, verify identities, and manage credit/risk
- To communicate with you about your account, invoices, payments, or our services
- To comply with legal and regulatory obligations (e.g., AML/CTF laws, ASIC/APRA requirements, tax laws)
- To improve our services, conduct analytics, and prevent fraud
- For direct marketing (where you have consented or it is otherwise permitted), such as updates on our offerings
- To handle enquiries, complaints, or disputes
We will only use or disclose your information for these purposes or as otherwise required/allowed by law.
4. Disclosure of personal information
We may disclose your personal information to:
- Service providers and contractors (e.g., IT/hosting providers, payment processors, identity verification services, legal/financial advisors) who assist us in operating our business
- Credit reporting bodies, law enforcement, regulators, or government agencies as required by law
- Your customers (government/public sector entities) for invoice verification and collection purposes
- Related entities or in the event of a business sale/transfer (with notice where practicable)
Some recipients may be located overseas (e.g., cloud service providers in the US or EU). We take reasonable steps to ensure overseas recipients handle your information in line with Australian privacy laws or equivalent standards.
We do not sell your personal information to third parties.
5. Security of personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure, including:
- Encryption of data in transit and at rest where appropriate
- Access controls and staff training
- Secure servers and regular security assessments
No method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
6. Access and correction of your personal information
You have the right to access and correct your personal information we hold, subject to exceptions under the Privacy Act.
To request access or correction:
- Email: privacy@paymax.com.au
We will respond within a reasonable timeframe (usually 30 days) and may charge a reasonable fee for access requests if applicable.
7. Third party policies and links
Our website or platform may contain links to third-party sites (e.g., accounting software integrations, payment gateways). We are not responsible for their privacy practices. We encourage you to review their privacy policies.
We may use third-party analytics tools (e.g., Google Analytics) that collect data on website usage. These tools have their own privacy policies.
8. Cookies and tracking technologies
We use cookies and similar technologies to enhance your experience, analyse usage, and for security. You can manage cookies through your browser settings, but disabling them may limit site functionality.
9. Changes to this privacy policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted here with the revised “Last updated” date. We encourage you to review it periodically.